Support
KADA Fidget Deck User Support
Contact us about app issues, account access, digital purchases, or product feedback.
Contact information
- Operator
- Shenzhen Tulin Intelligent Technology Co., Ltd.
- Support email
- kefu@tulincloud.com
- Legal address
- Room 504, Liangchuang Business Center (Shilehui), No. 526 Longping East Road, Shengping Community, Longcheng Subdistrict, Longgang District, Shenzhen, China
Before contacting us
- For an app issue, include the device model, operating system, app version, steps to reproduce, and any visible error code.
- For a digital purchase, include your in-app public user ID and order number if available. Do not send passwords, verification codes, access tokens, or a complete payment receipt.
- Physical products are sold by external merchants. Orders, shipping, returns, and after-sales service must be handled by the merchant shown on Taobao, JD.com, or the destination marketplace.
Account deletion
In the app, open Profile → Account Management → Delete Account. If you cannot access the app, email us from the address associated with the account. We may need to verify account ownership.
Typical response time
We aim to acknowledge support emails within three business days. Payment, security, intellectual-property, or account-ownership investigations may require additional time.